Refund policy
Unboxing video is mandatory for all returns and exchanges.
Return/Exchange Window: You have 3 days (72 hours) from the date of receiving your item to request a return/exchange.
How to initiate an Exchange : Contact us at support@shopcensor.co / WhatsApp to start a exchange. Please note that exchange shipment will be dispatched after the first return shipment is received and verified. You can request for exchanges only once.
How to initiate a Return: Contact us at support@shopcensor.co / WhatsApp to start a return. We will provide further instructions upon approval. Items returned without prior approval will not be accepted. Customers are responsible for return/exchange shipping charges ( Flat ₹299 for up to 2 products). Refund will be initiated post inspection of the return shipment.
Eligibility Criteria for Returns:
- The item must be in its original condition: unworn, unused, with tags, and in its original packaging.
- Proof of purchase or receipt is required.
- Unboxing video of the unsealed package.
Damages and Issues: Inspect your order upon receipt. Contact us immediately if the item is defective, damaged, or incorrect. Requests made after 24 hours will not be accepted.
Shipping: Orders are typically shipped within 1 day and delivered within 4-6 working days. Custom orders may take 12-30 days for delivery.
Refunds and Cancellations:
If you have a valid reason to return the product, you can choose a full refund in your bank account.
Cancellations are accepted only if the order hasn’t been shipped. Once shipped, cancellations cannot be processed.
Custom Orders: For custom orders, DM us on Instagram @shopcensor.co. Custom pieces are non-returnable, and cancellations are not accepted once the order is placed. If a custom item arrives damaged, notify us the same day.
Contact Us: For further queries, contact support@shopcensor.co or message us on WhatsApp / Instagram @shopcensor.co